At Poloramic, we aim to provide high-quality products and a great shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.

  1. Return Eligibility
    You can request a return for any item that is damaged or incorrect within 1-3 days of receiving the product. To initiate a return, please contact us at [email protected] with your order details, and we’ll guide you through the process.

  2. Conditions for Returns
    The item must be unused, in its original condition, and in its original packaging to be eligible for a return. Items that are used, opened, or damaged after delivery may not be eligible for a return.

  3. Refund Process
    Once we receive the returned item and verify its condition, we will process your refund. As we offer only cash on delivery, refunds will be processed via the same payment method used for the transaction, which is the delivery payment itself. You will receive the refund amount in the form of cash at the time of the next delivery attempt.

  4. Exchange Policy
    If you’d like to exchange a product for a different one, please contact us within 1-3 days of receiving the product. We will work with you to facilitate the exchange based on product availability.

  5. Shipping Fees
    Please note that the customer will be responsible for any shipping costs incurred in the return process, unless the item received is damaged or incorrect.

  6. Non-Refundable Items
    Items that have been used or opened are not eligible for returns or refunds unless they are damaged or defective upon arrival.

  7. Contact Us
    If you need any assistance with a return, refund, or exchange, please reach out to us at [email protected]. We’re happy to assist you!